Welcome to Flowers Holborn. We appreciate your visit to our website and thank you for considering our online flower delivery service. These Terms & Conditions outline the agreements governing the use of our website, online flower ordering, delivery, and associated services throughout Holborn and the surrounding areas. By placing an order via our website, you agree to adhere to these Terms & Conditions. Please read them carefully before proceeding with your purchase.
These Terms & Conditions apply to all customers of Flowers Holborn, including those placing orders for online flower delivery within Holborn and neighbouring communities. They incorporate the details of the order process, payments, cancellations, our liability, and the governing law, guaranteeing clarity and transparency for all parties involved in the transaction.
1. Product Selection
All products displayed on the Flowers Holborn website are presented subject to availability. Each floral arrangement or gift may be depicted as closely as possible to the delivered item but may be subject to variations, particularly where seasonal flowers or particular colours are unavailable. We ensure alternatives of equal or greater value and resemblance, as appropriate.
2. Placing an Order
To place an order for online flower delivery in Holborn, customers must first select the desired product, specify delivery details, and provide accurate contact and recipient information. The process involves a shopping cart checkout, where you may review your selections, add personal messages as required, and confirm delivery instructions before proceeding to payment.
3. Order Confirmation
Upon placing an order, you will receive an electronic confirmation acknowledging receipt. This email is not acceptance of your order, which occurs only upon dispatch. We reserve the right to reject or cancel orders at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, or product unavailability.
1. Accepted Payment Methods
We accept a variety of payment methods, including major debit and credit cards, alongside any other payment solutions specified at checkout. All payments must be made in pounds sterling (GBP) and must be cleared before the order can be processed and dispatched.
2. Pricing Policy
Prices displayed for each product are inclusive of applicable taxes but exclusive of delivery fees, which will be displayed and confirmed during the ordering process. We reserve the right to change prices or delivery fees at any time. Orders made prior to any pricing changes will be honoured at the rates confirmed at checkout.
3. Security
Payment information entered on the Flowers Holborn website is transmitted via secure encrypted protocols. We do not store your card details on our servers and utilise third-party payment processors for transaction security. Ensuring the privacy and integrity of your payment data is our utmost priority.
1. Delivery Areas and Times
We offer flower delivery throughout Holborn and the nearby districts. Please consult the delivery information section of our website for full details on the areas covered. We strive to deliver all orders on the selected date and within preferred timeframes, although times are approximate and cannot be guaranteed due to circumstances beyond our control, such as road closures, extreme weather, or local events.
2. Delivery Instructions and Recipient Availability
It is your responsibility to provide correct delivery details and ensure recipient availability at the specified time and address. If the delivery is to a communal building or business, flowers may be left at a central reception or with a colleague/neighbour if the recipient is unavailable, unless you indicate otherwise at checkout. We may contact recipients by phone to confirm delivery instructions when necessary but cannot guarantee this in every case.
3. Failed Deliveries
If we are unable to deliver due to incorrect information or recipient unavailability, we will attempt to contact you or the recipient to arrange redelivery where feasible. Additional charges may apply for repeat delivery attempts. We regret we cannot be held liable for failed deliveries due to situations beyond our control.
1. Customer-Initiated Cancellations
Should you wish to cancel or amend an order, please notify us as soon as possible. Orders may be cancelled or changed without penalty, provided we receive your request before the flowers are assembled or dispatched. Once the arrangement process begins or the items have been dispatched, cancellations or amendments may not be possible, and full charges may apply.
2. Non-Delivery and Order Amendments by Flowers Holborn
Occasionally, circumstances may force us to cancel or amend orders—particularly in the rare case of supply constraints or weather emergencies. In such cases, we will notify you promptly and offer a full refund, alternative products, or a rescheduled delivery date at your discretion.
1. Perishable Products
Due to the perishable nature of flowers and related products, we can only accept returns or offer refunds in line with your statutory rights (e.g., for goods damaged in transit, not as described, or not delivered). Please notify us of any issues within 24 hours of delivery, providing a clear description and, where possible, photographic proof to help us resolve your case swiftly.
2. Non-Perishable Products
For non-perishable items, our standard returns policy applies. Please consult our website for full guidance on the process.
1. Limits of Liability
We aim to deliver the highest quality flower arrangements and customer service for flower delivery in Holborn and beyond. However, Flowers Holborn’s liability for any claim, whether in contract, tort (including negligence), or otherwise, for any loss arising out of or relating to the supply of goods or services, shall be limited to the price paid for the goods/services in respect of which the claim arises.
2. Exclusions of Liability
We cannot accept liability for indirect or consequential loss, including but not limited to loss of profits, data, or goodwill, arising from use of our service, delays, failed deliveries due to incorrect/incomplete information provided at checkout, or circumstances outside our reasonable control. This does not affect your statutory rights.
1. Accurate Information
You are responsible for ensuring all details provided during the order process are complete and accurate. This includes your contact details, recipient’s address, and any special delivery instructions. Incomplete or inaccurate information may result in delays, failed deliveries, or the inability to process refunds or corrections.
2. Appropriate Use
By using Flowers Holborn’s online services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. Products may not be resold, and any misuse of our services, website, or intellectual property will result in legal action as appropriate.
All content on the Flowers Holborn website, including text, images, logos, and product designs, is protected by intellectual property laws. Any unauthorised use, duplication, or reproduction without explicit permission is strictly prohibited and may result in legal action.
Your privacy is important to us. All customer information is handled in accordance with applicable data protection and privacy legislation. We use your data only for order fulfilment, customer support, or with your consent, to send you information about offers and new products. For full details, please review our Privacy Policy available on our website.
These Terms & Conditions and any disputes arising in relation to them, the Flowers Holborn website, or services provided, are governed by and interpreted in accordance with the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Holborn reserves the right to revise or update these Terms & Conditions from time to time, for example to reflect changes in law, business practices, or our services. The latest version will always be available on our website. Continued use of our online flower delivery service in Holborn following any changes indicates acceptance of the updated terms.
If you have questions about these Terms & Conditions, require support with an order, or wish to submit feedback, please refer to the contact information available on the Flowers Holborn website. Our customer service team is ready to assist you with any queries regarding our online shop, flower delivery in Holborn, or related concerns.
Please note that these Terms & Conditions apply to all online flower delivery orders made through the Flowers Holborn website for customers located in Holborn and all recognised surrounding areas. We are committed to providing reliable, high-quality service throughout the community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holborn, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holborn.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
