As a trusted Holborn florist serving local homes and businesses, Flowers Holborn is committed to delighting you with every delivery. We take great pride in providing only the freshest flowers, carefully selected and expertly arranged by our dedicated team. Upon delivery, your flowers are guaranteed to be at their prime, ensuring a beautiful display and lasting enjoyment for our customers in Holborn and nearby areas.
Should your flowers arrive damaged or not in optimal condition, please notify us within 24 hours of receipt. This allows us to address your concerns swiftly and thoroughly. When reporting a damaged delivery, we kindly request that you provide a clear photograph of the flowers as they arrived and a brief description of the issue. Our aim is to resolve any dissatisfaction with speed and sensitivity, always prioritising our valued customers’ experiences.
We guarantee the freshness of our flowers for a minimum of 5 days from the point of delivery, assuming care instructions are followed. This window reflects our dedication to premium quality and ensures that you can enjoy every arrangement at its most vibrant. If you believe your flowers have not remained fresh within this timeframe, and you have carefully followed the care instructions provided, please reach out to us with supporting details. We are always here to help and committed to finding a satisfactory solution.
If flowers are damaged on arrival or fail to meet our promised freshness window, you may be eligible for a free replacement or a full/partial refund—whichever best suits your needs. To ensure a smooth process, please contact us with details of your order, photographs if relevant, and a brief explanation of your request. We aim to review and respond to all refund and replacement requests within 48 hours. Your satisfaction is our priority, and we will always strive to resolve any issues promptly.
Your feedback matters to us. If you wish to make a complaint—about your flowers, your delivery, or any aspect of our service—our dedicated team is available and attentive to your concerns. Please contact us through the website contact form, providing as much information as possible about your experience. All complaints are taken seriously and treated with professionalism and discretion. After submitting your complaint, you can expect a response within two working days as we work to resolve the matter and restore your confidence in Flowers Holborn.
Flowers Holborn has been honoured to serve the Holborn community’s homes and businesses, delivering quality blooms with care and dedication. When you shop with us, you’re choosing a local florist who stands behind every bouquet with a robust Fresh Flowers Guarantee and a responsive, compassionate support team. Thank you for placing your trust in Flowers Holborn—your local fresh flower experts.
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